Delivery and Shipping

Will I pay any fees at the time of delivery?

Since your shipping fee will be reflected on the total order amount, you will not make any extra payment during the delivery of your order.

How much is the Shipping Fee?

Shipping costs for purchases under $ 75 or € 60 depend on the size and weight of the product and destination country.

If I am not at the delivery address, to whom will my order be delivered?

If you are not present at the address specified on the day your order will be delivered, your delivery will be made to any of your relatives at the address.

In cases where you cannot be reached in any way, the cargo officer will leave a notice at your address. You can receive your order with this notice within 3 days from the relevant branch. At the same time, we recommend that you contact the branch where your cargo is located, as the delivery procedures of the cargo companies may vary.

If you exceed the delivery time, your product will be sent back to our warehouse address by the cargo company.

When is the product I ordered shipped, how long does it take to receive it?

In order to deliver the products you have ordered to you as soon as possible, we keep all of the products we sell through our internet store in Zühre's warehouse. Thus, there will be no extra time loss for the supply of your orders, your order will be shipped from our warehouse within 1 business day.

Wrong product is/products are delivered to me, what should I do?

If the product you ordered and the product sent to you are not the same with each other, you can call our customer service number 0 (850) 303 44 06 or contact us at [email protected] for any problems you have with your product.

After your meeting with our customer service representative, you can send your product back to our address with the cargo shipping code given to you without paying any shipping fee. In order for your claim to be processed, we will ask you not to exceed your 14-day statutory return period.

Should I receive damaged and suspicious packages?

 

 

When your order reaches you, if you detect any deterioration or suspicious situation in the shipping package, please do not take the cargo. Ask the cargo officer to keep a record and contact our customer service representative as soon as possible. If you sign and accept a package that you think is problematic, and accept the delivery receipt, the possibility of detecting the damage and loss during transportation is eliminated. In this case, the cargo company cannot be held responsible for any damages that may occur during the transportation of your cargo. The cargo delivery receipt is a document that shows that your order has been delivered to you in an undamaged and complete form and that this is approved by you. If you have any doubts about your cargo, please ask the officer to keep a report.